Shipping policy

At Zarai, we take care to ensure your premium Ayurvedic products reach you safely and promptly. All orders are processed within 1–2 business days of payment confirmation. We offer standard and express shipping options, with delivery timelines varying based on your location.

Order Tracking: Once your order is shipped, you will receive a tracking link via email or SMS so you can monitor its progress.

Shipping Charges: Shipping costs are calculated at checkout and may vary depending on your location and selected delivery method.

No Returns or Refunds: As our products are perishable and consumable (honey, gulkand, saffron, shilajit), we do not accept returns, exchanges, or cancellations once an order is placed.

Damaged or Incorrect Items: In the rare event that a product arrives damaged or incorrect, please contact our customer support within 48 hours of delivery with photographic evidence, and we will arrange a replacement promptly.

Zarai ensures careful packaging to maintain product quality, freshness, and authenticity from our kitchens and farms to your doorstep.